Privacy Policy and F.A.Q

Here you will find answers to all general enquiries for all other questions please do not hesitate to ask..

PRIVACY POLICY

PERSONAL INFORMATION

During checkout on our website the following information is collected
  • Name
  • Address
  • Phone Number
  • Email Address

We use the information collected for the purpose of providing our customers with the products they have ordered. If customers sign up for subscription, they will also receive emails in regards to marketing, upcoming sales/specials and information about our products. Your personal information will never be shared with third parties for any purpose whatsoever expect with our shipping agents to deliver your orders. Our current and only shipping agent is Australia Post. 

PAYMENT INFORMATION

Your credit card details are never stored on our website. They are securely transmitted directly to our accredited payment gateway where all payments are securely processed. We are never given payment information except for notification of status of the transaction, paid or declined. We have no access to your personal payment details. 

BY SHOPPING AND PURCHASING THROUGH OUR ONLINE STORE YOU AGREE TO ALL OF THE ABOVE. 

CANCELLING ORDERS

CUSTOMERS REQUEST

As a customer if you decide to cancel part or all of your order before it is shipped please note you will incur a 10% cancellation fee. This fee will be deducted from your refund. If you are a rewards member please know that any loyalty points earnt on items that are refunded will be automatically deducted from your rewards account. 

Once orders have been dispatched we can no longer cancel the order and this will have to be returned back to us once received by you, shipping return cost will be at your own expense. 

VIRIDIAN MOON RITUALS CANCELLED ORDER

If we have had to cancel your order, you shall be notified via the email that was given during check out. In the email we shall list the reason why we could not fulfill your order. Any order cancelled by Viridian Moon rituals will not incur a cancellation fee.

FRAUDULENT ORDERS

Our system has inbuilt fraudulent order detection, thus any order marked as possibly fraudulent will result in Viridian Moon Rituals contacting you via email. In this email we shall possibly request the following to prove that your purchase has not been conducted so illegally.

  • Proof of shipping address
  • Screenshot of your bank account corresponding to the card used for payment as prove that the card is actually yours
  • Proof that the name on the card used is your name via another form of Identification

If you choose to not comply with the request, then your order shall be cancelled and the bank of the card which was used may be notified. Viridian Moon Rituals reserves the right to cancel all orders and deny any proof that does not meet the criteria to prove the order is genuine.

If you believe a mistake has been made and the order is genuine, please contact us as soon as possible.

INTUITIVELY CHOOSEN CRYSTALS

Crystals hold a lot of magical and healing energy within them, often we feel drawn to a particular piece for a reason. When you choose to purchase from one our intuitively chosen crystals, known that we carefully select the piece that energetically call to us especially for you. We do not choose the crystal based on appearance but one we feel drawn to just for you!

When purchasing one of our non-intuitively chosen crystals please know you will receive the crystal in the photos shown with the description.

Please known that no two crystals are exactly the same, they all have their own unique colours and patterns. We work hard to show a mix as best as we can in the photos on our website so, please know with the intuitively chosen you may not get a particular colour or pattern you are hoping for, instead that you have received a crystal intuitively chosen for you, that energetically called to be in your life for a reason.